Zoom
When are the letters posted?
Letters are sent out at the end of each month, so whether you join the club at the beginning or the end of the month, your letter will be mailed during the last week of the month.
We prepare and send the letters for the month you join the club, meaning if you join in January, you will receive the January letter.
How soon can I expect to get my Mail?
Letters are sent from Germany by regular post without a tracking number.
Typically, delivery takes 3-5 days within Germany and up to 14 days for European and international destinations. If your letter has not arrived within 4 weeks, please let us know, and we'll be happy to assist.
When is the SkyTree Mail Club billed each month?
Billing occurs on the same day each month when you join the Mail Club. For example, if you join on January 4th, your next billing will be on February 4th.
How can I update or change my Address?
You can update your address, payment details, or pause and cancel your subscription at any time through the customer portal under your account. If you have given the wrong address, send us an email. If you need any assistance, please don’t hesitate to reach out at hello@splitmoon.art.
Is Shipping Free?
Yes, postage is included, so you will not pay an additional shipping fee.
Do you wish to send us a letter?
We would love to receive a letter. Our letter box address is:
SplitMoon Studios
Görungec
Gröpelinger Heerstraße 216
Bremen 28237
Germany
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription from your customer portal.
You can also see further details in the email confirmation on how to pause or cancel your subscription.
If you need any assistance, please don’t hesitate to reach out at hello@splitmoon.art.
Questions?
Have a Question? You can always send us a message. We love to help.
My Wishlist
Wishlist is empty.
Compare
Shopping cart